Kathy in Napa, California [ Honda Civic Hybrid] says ...
Start to finish; a very, very, good experience. You found my car at a good price. When I went to pick it up; there was no haggling with sales people; no spending the entire day at the dealership; with all the details handled and worked out before I arrived. I test drove the car; completed the final paperwork; received a quick overview on how to operate the car; then I was on my way home driving my new car. How can you go wrong for $50? Thanks a million. Plus, as a woman, I feel better letting a man deal with the dealership...some dealerships just don't get it and talk down to women, I didn't feel that happened at all this time. While you filled in the gap in my knowledge about cars and mechanical issues and industry practices, I didn't feel belittled.. but assisted.. .Bravo....thanks again.

Marcia in Lodi, California [Ford ] says ...
This experience was really painless. I really got tired of the hassle of dealing with car salesperson's. I am a single woman and, every sales person I dealt with wanted to know where my husband was. I bought my last car using the Internet back in 1996. Since I wanted a limited edition car this time, using an auto broker was perfect for me.

Suzi in Van Nuys, California [Volkswagen Passat] says ...
I appreciated the time and energy that you exerted in the purchase of my new Volkswagen Passat. I especially appreciated your professionalism and that you take pride in your work. When you say you are going to do something, you do it. I like that. Most people don't really care whether their word means something or not. My experience with you had been so pleasant. I will definitely refer your service whenever I can. I only wish buying my home went as smoothly. Those people couldn't return a call or keep you in the loop if their lives depended on it. I wanted you to know that I like the way you do business. I like that you took the time to walk me through each step and that you kept me posted on all the developments. That means so much especially in a world where no one does that any more. They just take your money and send you on your way. 

Karen in the Clovis, California [Toyota Camry] says...
This was by far the least stressful car- buying experience I have ever had. The service was excellent. Your professionalism inspired the utmost confidence. I got exactly the vehicle I wanted at the best possible price, all within the span of a few days. The value of your service was confirmed when I checked the Edmonds true market value of the vehicle I purchased. Never again will I waste my time wandering around car lots. You do it all!! Thank you.

Rosalie from Pacific Palisades, California [ Audi A6 lease] says ... 
Before contacting you, I was working with another car broker who had no respect for my time and who was very unresponsive.  I am thrilled that I found Bob.  This was by far the best customer service experience that I have ever had.  I received daily updates through E mail or phone and was able to have the car that I wanted in such a short time frame.  On top of such excellent service, I received a great price on the car without the hassle of negotiating with multiple dealerships.  I will buy or lease all of my cars in the future with Bob!  Thanks again.  My Audi is beautiful!!